Shipping policy

We currently ship to the United States and are working on expanding our reach to other countries.”

Couriers used:
We use DHL and DPD as Courier Services.

Delivery Time: Handling time + Transit time

Handling Time: 1-2 business days (Monday to Friday) 
Transit Time: 5-8 business days (Monday to Friday)
Order Cut-Off Time: Monday to Friday: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)
 
All products will go through a production process, and there will be a handling time for them.
 

Shipping costs:

Free shipping on all orders.

CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

DAMAGED PACKAGES IN TRANSIT

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.

Customer Happiness:
Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you.

Customer Support Team

Email: support@thefencely.com
Phone: +1 (408) 389-6978
Address:  8375 Sultana Ave unit 2, Fontana CA 92335, United States.